Mail-In Repair Service

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Mail-In repair

Mail-in Device Repair Process. Follow the instructions below to send us your defective device for repair. If you have any questions about this process, please text us at 832-519-8751 or email us at support@mobitechxpress.com.
Get Started
  • Step-1: Sent us an email for an estimate.

    1. Pay Mail-In Processing Service Fee $69.99 for each device (Non-Refundable).
    2. Describe problems or issues of your device.
    3. Please take pictures of the device (front and back).
    4. Make sure your name, phone number and email address are included with your device model number.

    Sent to: Mail-In-Repair@mobitechxpress.com or Click on Request Form above!

  • Step-2: Mailing The Package to Us

    1. Find a box that your device fits securely in.
    2. Pack it with some bubble wrap, packing peanuts.
    3. Slap the mailing packing slip that we'll provide you and ship!
    4. Take the package to a local USPS or UPS or FedEx station.
    4. Ask the attendant to add signature confirmation to the package.

    5. Ship to the below address:

    Mobitechxpress
    4978 Highway 6 N
    Suite N
    Houston, TX 77084

    6. Keep the tracking number they give you to monitor the package's status.
    7. Send us the tracking number by email (Mail-In-Repair@mobitechxpress.com). so we can monitor the package status too.

  • Step-3: The Repair

    1. We'll contact you as soon as we receive your device.
    2. We'll diagnostic the devices and letting you know the final cost of the repair.

    Note: Final Repair Cost Included: Part, Labor, Taxes and shipping cost.

    3. We'll send you an invoice to pay the repair service.

  • Step-4: Ready to Ship

    1. We will send it back to you and require a signature from you to accept the package.
    2. We'll get it to the post office and then send you email saying the phone has been shipped out.
    3. You'll get a second email from the US Post Office with a tracking number for your shipment. You can then follow it all the way back

    Note: You'll receive your device(s) within 3-5 business days after the completion of the repair.

Call us for free estimate!

Book an appointment if you need the repair on a specific day. We will call you back to confirm your appointment with a complete repair estimate!

Book AppointmentContact Us
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